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The CCN Consumer Caucus was disestablished in March 2023. Caucus members, and the wider network of Canterbury's consumer groups, will remain connected with the Health New Zealand | Te Whatu Ora Consumer and Whānau Voice Team.


Most CCN groups have at least one consumer perspective, including the Alliance Leadership Team (ALT.)

Consumers are chosen because they have been a user of specific, relevant health services and have the knowledge and understanding to contribute to service design and review.

Our consumers work with other CCN group members, focusing on providing practical recommendations to improve service delivery. They attend meetings and actively participate in group discussions.

Consumers don't act as advocates but rather concentrate and provide insight into the broader systemic issues such as common themes, social and economic context. When considering new ways of delivering services, the CCN group will often ask the consumer ‘how do you think this would be for the people using this service?’ and it's the consumers role to use their experience and knowledge to reflect on the effects and implications of the current services and any proposed changes.

Latest News

First steps to strengthening consumer voice in Canterbury

Members from a range of Canterbury’s health consumer groups connected face-to-face last month, in the first stage of a plan to strengthen connection across groups and amplify the consumer voice across health and wellbeing services.

The hui (meeting) provided an opportunity for consumers to hear about the national picture for consumer engagement and HQSC Consumer Engagement Marker, learn about the new role of Director of Lived Experience – family/ whānau for Te Whatu Ora (TWO) Waitaha Canterbury Mental Health Services, and find out about CCN’s new approach to co-designing programmes and services in partnership with whānau – Kia Kotahi Partnership in Design

The hui, jointly organised by CCN and Te Whatu Ora Waitaha Canterbury, marked the first time consumers from Canterbury’s groups have been brought together in this way. 

“It’s been a strange couple of years. There haven’t been many opportunities to meet face-to-face, and many areas of work that consumers are involved in have slowed or been paused as health system staff were redirected to respond to the COVID-19 pandemic,” says CCN Consumer Forum Chair, Emma Jeffery.

“Combined with bigger changes as we move into a new health system, consumers are considering our place in the reforms and looking for opportunities to share our voice and make a real impact for the benefit of our wider communities.  

“As well as getting a better understanding of the bigger picture, we shared kai (food) and whakawhanaungatanga (the process of establishing relationships) which felt like a positive first step in understanding who is who in the consumer world and how we can work together to amplify the consumer and whānau voice across our health system.”

A series of hui is scheduled for 2023, alongside work to map Waitaha/Canterbury health-related consumer groups to understand group’s roles, memberships, and reporting lines and how this can support the national approach in line with the consumer code of expectations

Find out more on the CCN website consumer page

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