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The Urgent Care Service Level Collaborative (UCSLC) is helping provide the most appropriate urgent care options for people by providing clinical leadership to the development of processes and services that reduce Emergency Department attendances and hospital admission rates.

With a priority to meet the needs of the Canterbury population, this includes developing and refining community-based acute demand services, promoting shorter stay in Emergency Departments, supporting timely discharge from hospital, targeting patients with the greatest capacity to benefit, and supporting those with a high level of need to access appropriate urgent care in the community rather than in hospitals.

The UCSLA formed late in 2009 to look at the overall programme of urgent care in Canterbury, including revisiting the successful work done in the acute demand portfolio of work. The SLA is associated with the Acute Demand Management Service.

Latest News
International urgent care colleagues shared their experiences and reflections on implementing a telehealth model to support triage across Urgent Care and Emergency Departments at a webinar last week.
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02 Aug, 2022 |
The Urgent Care Service Level Alliance is made up of a motivated, dynamic and skilled group of people from across the health system who use data to inform decisions and predict pressure points and bring together small working groups to delve into issues and make adjustments to the system.
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22 Dec, 2020 |
Latest key messages from the Urgent Care SLA
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01 Sep, 2020 |
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Useful resources

Work Plan 2021-22

For the Urgent Care SLA. Read full CCN work plan. 

Care around the clock

A video explaining how the care around the clock service works. 

Choose well

Find out where to go for health care in Canterbury depending on your illness.

General Practice finder

Interactive map of Canterbury General practices (Te Whatu Ora Waitaha).