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The CCN Consumer Caucus was disestablished in March 2023. Caucus members, and the wider network of Canterbury's consumer groups, will remain connected with the Health New Zealand | Te Whatu Ora Consumer and Whānau Voice Team.


Most CCN groups have at least one consumer perspective, including the Alliance Leadership Team (ALT.)

Consumers are chosen because they have been a user of specific, relevant health services and have the knowledge and understanding to contribute to service design and review.

Our consumers work with other CCN group members, focusing on providing practical recommendations to improve service delivery. They attend meetings and actively participate in group discussions.

Consumers don't act as advocates but rather concentrate and provide insight into the broader systemic issues such as common themes, social and economic context. When considering new ways of delivering services, the CCN group will often ask the consumer ‘how do you think this would be for the people using this service?’ and it's the consumers role to use their experience and knowledge to reflect on the effects and implications of the current services and any proposed changes.

Latest News

Code of Expectations for Health Entities – Parliamentary Launch

Elly Edwards |15 Sep, 2022 | 0 Comments | Return|

Last month, the Minister of Health released a code of expectations outlining how Te Whatu Ora and other health entities should work with consumers in the planning, design, delivery, and evaluation of health services.

The ‘Code of expectations for health entities’ engagement with consumers and whānau’ will ensure New Zealanders have a say in how health services are run. It signals a commitment for the new health system to strengthen the voice of consumers, whānau and communities. This initiative is part of the Pae Ora (Healthy Futures) Act 2022 and requires health entities to report annually on how the code is being followed.

This code will not replace the Code of Health and Disability Services Consumers’ Rights (Code of Rights).

It will take time to implement this new code of practice. The Consumer and Whānau Voice Team will work alongside the Health Quality & Safety Commission and other entities to support health entities through this process. 

For further questions or support, please contact: consumers@hqsc.govt.nz
Other resources:

The health sector principles incorporate Te Tiriti o Waitangi (the Treaty of Waitangi) principles identified by the Waitangi Tribunal in its Hauora Inquiry. These include the principles of tino rangatiratanga (self-determination), ōritetanga (equity), whakamaru (active protection), kōwhiringa (options) and pātuitanga (partnership).

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