Right Service Right Time update
Right Service Right Time has undergone a co-design process to develop a new pathway which replaces the Children’s Team and supports tamariki, rangitahi and whānau that present with multiple issues and require an integrated response from more than one service/provider.
There has been consultation and feedback from stakeholders across the region to help develop an illustrated pathway for Te Whiri Ora. Some of the areas the group is endeavouring to respond to are:
- Prioritising an equitable and timely response for Māori and Pasifika tamariki and whānau to address disparities.
- Designing a response which places tamariki, rangitahi and whānau in the centre and supports them to have a strong voice in identifying their hopes and support needs.
- Creating an environment where there is transparency with whānau regarding when, how and with whom their information is being shared or discussed.
- Removing barriers to a coordinated response by shifting away from criteria, thresholds and by using everyday language.
- Responding to the varied and unique needs identified across the Canterbury region, including Ashburton, Selwyn, Waimakariri and Hurunui as well as Christchurch City.
Kate Walkinshaw from Family Works - Presbyterian Support and Aroha Wetere, from Purapura Whetu have been appointed to share the Clinical Lead position for the approach and will be taking opportunities to engage and introduce themselves to groups and teams across the sector.
The process of identifying host agencies for the Kaiwhiri/Co-ordinator positions is underway and these roles will be shared across Waipuna St John of God, Presbyterian Support, Barnardos and Purapura Whetu. The model will include some designated resource in each of Ashburton and North Canterbury in response to community voices.
The group is currently in the process of designing a website which will include a Request for Service form as well as other information about the pathway and approach for professionals and whānau.
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