Manaaki ohotata

  • About
  • Latest News

The Urgent Care Service Level Collaborative (UCSLC) is helping provide the most appropriate urgent care options for people by providing clinical leadership to the development of processes and services that reduce Emergency Department attendances and hospital admission rates.

With a priority to meet the needs of the Canterbury population, this includes developing and refining community-based acute demand services, promoting shorter stay in Emergency Departments, supporting timely discharge from hospital, targeting patients with the greatest capacity to benefit, and supporting those with a high level of need to access appropriate urgent care in the community rather than in hospitals.

The UCSLA formed late in 2009 to look at the overall programme of urgent care in Canterbury, including revisiting the successful work done in the acute demand portfolio of work. The SLA is associated with the Acute Demand Management Service.

Latest News

International telehealth experts share their experiences

02 Aug, 2022 | Return|

International urgent care colleagues shared their experiences and reflections on implementing a telehealth model to support triage across Urgent Care and Emergency Departments at a webinar last week. 

The webinar was facilitated by the CCN (Canterbury Clinical Network) Urgent Care Service Level Collaborative (SLC) with Christchurch Hospital Emergency Medicine Specialist Dr Martin Than, also a member of the SLC, chairing the presentation. 

Presenters included Professor Judd Hollander, Senior Vice President for Healthcare Delivery Innovation and Professor at the Department of Emergency Medicine for the Thomas Jefferson University in Philadelphia; and Dr Loren Sher, Clinical Director of the Victorian Virtual Emergency Department and Head of Paediatric Emergency in Melbourne.

Senior Project Facilitator / Kaiwhakahaere Waitara for CCN Victoria Leov said the session provided some useful insight as our system explores wider implementation of telehealth to support capacity pressures. 

“It was valuable to learn from reflections of introducing a new model of care in the acute care setting which focuses on using telehealth to bolster system capacity,” says Victoria. 

“It was particularly interesting to hear the observations from both speakers on how telehealth can decrease inequities in access and encourage more patient-led collaboration in their own care.” 

Professor Hollander highlighted their model of care resulted in increased treatment of patients in rural areas, decreased need to transport individuals out of their community and increased the knowledge of clinical teams working in these areas. 

The session was interactive and included questions from the attendees regarding if the new models were equitable for people who don’t have access to online tools, what resourcing and training is required and how to engage patients, providers and staff to use telehealth.

The recording is available to view here

Additional resources shared in the session  

About the Author


It’s not too late to protect yourself against the flu

It’s not too late to protect yourself against the flu

More than a third of Cantabrians have had their flu immunisation already this winter and there’s st...

Read More >
Key Messages August

Key Messages August

Latest key messages from the Urgent Care SLA

Read More >
Case study: Urgent Care - Manaaki ohotata Service Level Alliance

Case study: Urgent Care - Manaaki ohotata Service Level Alliance

The Urgent Care Service Level Alliance is made up of a motivated, dynamic and skilled group of peopl...

Read More >
Winter wellness check in the community

Winter wellness check in the community

In an attempt to keep people well in their homes this winter, some Canterbury general practices have...

Read More >
Celebrating 20 years of the Acute Demand Management Service

Celebrating 20 years of the Acute Demand Management Service

The Acute Demand Management Service, has been helping to care for people in the community for 20 yea...

Read More >
Useful resources

Work Plan 2021-22

For the Urgent Care SLA. Read full CCN work plan. 

Care around the clock

A video explaining how the care around the clock service works. 

Choose well

Find out where to go for health care in Canterbury depending on your illness.

General Practice finder

Interactive map of Canterbury General practices (Te Whatu Ora Waitaha).