Manaaki ohotata

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The Urgent Care Service Level Alliance (UCSLA) is helping provide the most appropriate urgent care options for people by providing clinical leadership to the development of processes and services that reduce Emergency Department attendances and hospital admission rates.

With a priority to meet the needs of the Canterbury population, this includes developing and refining community-based acute demand services, promoting shorter stay in Emergency Departments, supporting timely discharge from hospital, targeting patients with the greatest capacity to benefit, and supporting those with a high level of need to access appropriate urgent care in the community rather than in hospitals.

The UCSLA formed late in 2009 to look at the overall programme of urgent care in Canterbury, including revisiting the successful work done in the acute demand portfolio of work. The SLA is associated with the Acute Demand Management Service.

Latest News

Celebrating 20 years of the Acute Demand Management Service

08 Jul, 2020 | Return|

The Acute Demand Management Service, has been helping to care for people in the community for 20 years. The Urgent Care Service Level Alliance works closely with this service and is proud of the progress that has been made. The following article was published in the Canterbury DHB CEO Update. 

Home is where most of us feel comfortable – near our loved ones, our favourite chair, our comfy bed, or companionable pet. And when we are sick those sources of comfort can feel even more important. Yet when we are worried that we may be seriously unwell we can feel ready to sacrifice our happy place to know that we will be looked after and monitored by health professionals in a hospital setting. The Acute Demand Management Service (ADMS) is an approach to care that allows people to stay home and still receive that monitoring and it has huge benefits for our consumers and health system. And it began 20 years ago this month.

The benefits also extend much further than the thousands of people who get to stay home each year. The original implementation in 2000 known as Community Care set the platform for the integrated health system we have today.

In 1999 Canterbury had the highest number of acute admissions growing at the fastest rate (approximately 6 percent every year). General Practice was the biggest referrer to the Emergency Department (ED) accounting for more than 30 percent of all referrals and half of all people who attended ED were admitted to hospital.

Read the CEO Update for the full article. 

About the Author


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Useful resources

Work Plan 2021-22

For the Urgent Care SLA. Read full CCN work plan. 

Care around the clock

A vidoe explaining how the care around the clock service works. 

Choose well

Find out where to go for health care in Canterbury depending on your illness.

General Practice finder

Canterbury General practice teams (GPs) listed on a map - CDHB.