• About
  • Covid-19 response tools

Health care Home (HCH) is a dynamic programme of system, process, behaviour and clinical improvement. It addresses many of the issues faced by general practice, such as increasing patient numbers and complexity of patient needs, the aging general practice workforce and unsustainable clinical workloads.

HCH focuses on delivering improvements in four domains of primary health care:

HCH will:

  • Enable general practice teams to provide proactive care for their patients
  • Improve practices’ capacity to manage unplanned and urgent care
  • Give patients choice in how they interact with their practice and manage their own needs
  • Provide better outcomes for patients with high or complex needs
  • Promote equity
  • Reduce hospital admissions
  • Improve business efficiency

HCH is governed by a national collaborative of District Health Boards and PHOs. In Canterbury, the programme is delivered in partnership between Pegasus Health, Waitaha and Christchurch PHO, with support from Canterbury DHB.

The HCH Teams at Pegasus, Waitaha or Christchurch PHO will work with your practice team to tailor HCH solutions that will meet the needs and priorities of your business, patients and community.

It’s up to you to determine your HCH journey – together, we’ll make it work for you!

There are a number of resources available to support practice teams through COVID-19 including resources to support telephone triage, virtual consults and other initiatives. 

Resources can be found on these sites:

You can also find useful resources at the bottom of this page.



Latest News

Virtual Shared Medical Appointment - webinar

The Health Care Home Collaborative is holding a webinar to highlight the benefits of shared medical appointments (SMAs) on Thursday 2 July from 5-6pm.
Read More

Signature Exempt Prescriptions - FAQs

A set of frequently asked questions around Signature Exempt Prescriptions
Read More

Webinar: Change Management and General Practice

The Health Care Home collaborative have shared a webinar about the practical aspects in Alert Level 2 - how we can share lessons and embed recent transformations.
Read More
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Useful resources

Triage and telehealth: webinar

Using clincial triage and teleheath as part of the Covid-19 response. 

Clinical triage resource kit

A resource kit to support practices to carry out clinical phone triaging.

Virtual consult co-payment

Advice for practices about collecting payment for virtual consultations. 

Health Care Home resources

Resources to support Primary Care respond to Covid-19.