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There are a number of resources available to support practice teams through COVID-19 including resources to support telephone triage, virtual consults and other initiatives. 

Resources can be found on these sites:

 As well as the CCN document library and at the bottom of this page, under Resources.

Health care Home (HCH) is a dynamic programme of system, process, behaviour and clinical improvement. It addresses many of the issues faced by general practice, such as increasing patient numbers and complexity of patient needs, the aging general practice workforce and unsustainable clinical workloads.

HCH focuses on delivering improvements in four key areas of primary health care:


HCH will:

  • Enable general practice teams to provide proactive care for their patients
  • Improve practices’ capacity to manage unplanned and urgent care
  • Give patients choice in how they interact with their practice and manage their own needs
  • Provide better outcomes for patients with high or complex needs
  • Promote equity
  • Reduce hospital admissions
  • Improve business efficiency


HCH is governed by a national collaborative of District Health Boards and PHOs. In Canterbury, the programme is delivered in partnership between Pegasus Health, Waitaha and Christchurch PHO, with support from Canterbury DHB.

The HCH Teams at Pegasus, Waitaha or Christchurch PHO will work with your practice team to tailor HCH solutions that will meet the needs and priorities of your business, patients and community.

It’s up to you to determine your HCH journey – together, we’ll make it work for you!

Latest News

General Practice sustainability webinar

A webinar to support general practice sustainability through Covid-19 has been organised for Monday 6 April.
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Useful resources

Triage and telehealth: webinar

Using clincial triage and teleheath as part of the Covid-19 response. 

Clinical triage resource kit

A resource kit to support practices to carry out clinical phone triaging.

Silverstream Medical Centre

Rachel Fitzgerald shares thoughts about how HCH works for her practice.

HCH - Lyttleton Medical Centre

The practice team share thoughts on how HCH works for their practice.

Model of Care Requirements

This document sets out the HCH service elements and characteristics. 

Model of Care poster

View this poster, which is a summary of the Health Care Home Model of Care.

Using Health Care Home

Using Health Care Home

Engaging staff in continuous improvement. See the video series.