Manaaki ohotata

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The Urgent Care Service Level Alliance (UCSLA) is helping provide the most appropriate urgent care options for people by providing clinical leadership to the development of processes and services that reduce Emergency Department attendances and hospital admission rates.

With a priority to meet the needs of the Canterbury population, this includes developing and refining community-based acute demand services, promoting shorter stay in Emergency Departments, supporting timely discharge from hospital, targeting patients with the greatest capacity to benefit, and supporting those with a high level of need to access appropriate urgent care in the community rather than in hospitals.

The UCSLA formed late in 2009 to look at the overall programme of urgent care in Canterbury, including revisiting the successful work done in the acute demand portfolio of work. The SLA is associated with the Acute Demand Management Service.

Latest News

Case study: Urgent Care - Manaaki ohotata Service Level Alliance

22 Dec, 2020 | Return|

The Urgent Care Service Level Alliance is made up of a motivated, dynamic and skilled group of people from across the health system who use data to inform decisions and predict pressure points and bring together small working groups to delve into issues and make adjustments to the system. This work can have a big impact on our community. This case study explores the key elements of this group’s success.

Download the case study.

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Useful resources

Work Plan 2021-22

For the Urgent Care SLA. Read full CCN work plan. 

Care around the clock

A vidoe explaining how the care around the clock service works. 

Choose well

Find out where to go for health care in Canterbury depending on your illness.

General Practice finder

Canterbury General practice teams (GPs) listed on a map - CDHB.