Simplifying access to after-hours care in Ashburton

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The Population Health and Access SLC was disestablished in August 2023.

The overarching purpose of the Population Health & Access Service Level Alliance is to monitor population level health (outcomes) and to provide advice and recommendations (to the system through ALT) on innovative and integrative ways of providing care and ways to enable a health promoting health system (to continuously and equitably improve those outcomes).

The Population Health and Access Service Level Alliance was established in December 2017 to elevate the population health work in Canterbury to extend beyond the focus of PHO funded health promotion activities, to initiatives and approaches supporting improved health outcomes across the Canterbury health system and across partner agencies.

Previously a population health work group sat under the Flexible Funding Pool SLA. The SLA’s role was to develop and prioritise population health services that support people to take greater responsibility for their own health and making healthy choices, with a focus on improving access to primary health care for populations with higher health needs.

Through the new Population Health & Access SLA there is an opportunity to develop the Canterbury Health System’s approach to addressing our population's determinants of health, and enabling the vision of a ‘health promoting health system’.

Simplifying access to after-hours care in Ashburton

31 May, 2019 | Return|

From 1 June Ashburton residents only need to call one number to access health care after-hours – their usual GP team.

Gordon Guthrie, Chairperson of the Ashburton Service Level Alliance, said the change would reduce confusion about accessing care after-hours in Ashburton. “Unless it’s an emergency when you should dial 111, your usual general practice team should be your first port of call when you, or someone in your family, is sick.”

“Even if your practice is closed your call will be answered by a health professional who can provide health advice, including information about what to do and where to go if you need urgent care.”

The Care Around The Clock campaign has been widely used across Canterbury since 2016, ensuring the community has access to free and professional health advice 24/7.

People who aren’t enrolled with a General Practice, or are visiting the area, can still call any General Practice number after hours for free advice.

“If you save your general practice phone number to your mobile phone, that’s the only number you need to access health advice 24/7.

“This call can save valuable time by ensuring you have the information you need to access the right care from the right service as soon as possible,” Guthrie says.

For details about Care Around The Clock check out the behind the scenes video that explains how the free after-hours health advice service works.