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The Community Services Service Level Alliance (SLA) is enabling flexible, integrated and responsive community services in Canterbury that help people to live safely within their own homes and communities.

Established in November 2011, the SLA is responsible for monitoring and guiding community services in Canterbury and recommending service improvements to support restorative care. The SLA’s vision is a health system where community services are driven by people’s individual goals and decisions, inclusive of family/whanau, links with primary and secondary services and, ultimately, support people to live at home and participate in the community.

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Community Services Redesign Recommendations

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Community Services SLA Chair, Donna Hahn presented a Community Services Redesign Model to the Alliance Leadership Team (ALT) at their September meeting. 

ALT heard that since 2008, when Canterbury’s community services were significantly redesigned to embrace an alliancing model, there have been significant achievements such as more people older people living in their own homes, fewer acute medical bed days and fewer ED attendances.

A recent redesign process has been undertaken to further improve the patient journey and address the expanding needs of growing ageing and complex needs populations. ALT endorsed the redesign recommendations:

  • one true single point of entry to services;
  • assignment of navigators/advocates when appropriate;
  • carer supports put in place at the point of the patient’s entry into community services;
  • one assessment of the patient; goal-centred support planning;
  • one platform for electronic records visible to all members of the care team; and
  • regular and timely reviews of the patient’s support.

Click here to view the flowchart 

About the Author


Redesign of Canterbury’s Community Services

Redesign of Canterbury’s Community Services

Canterbury’s Community services are undergoing a redesign to make sure they are best satisfying the...

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Invitation to Showcase Nurse Maude 2016

Invitation to Showcase Nurse Maude 2016

Get to know one of CCN's alliance partners at Showcase Nurse Maude 2016.

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Community Services Redesign Workshop

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Read the summary and reflections from the Community Services Redesign Workshop, held 29 April at The...

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Useful resources

Community Services Redesign

Demonstrates the recommendations for Community Services redesign.

Redesign Flowchart

Demonstrates the recommendations for Community Services redesign.