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The Ashburton Service Level Alliance (ASLA) is working towards ensuring the people of Ashburton have access to appropriate and sustainable health services. Its overall aim is to provide better, more timely care for the people of Ashburton, regardless of who is providing the care.

The role of the Ashburton SLA is to recommend how to best allocate health service funding in Ashburton and provide a platform for local healthcare providers and community leaders to lead the redesign of Ashburton’s health services.

The Ashburton SLA was established in August 2015.  

Latest News
02Sep

Care around the clock in Ashburton

02 Sep, 2019 | Return|

There are many health services working together across Ashburton to ensure you’re able to access health advice 24/7 and they can all be reached by making a single call to your General Practice team or any medical practice – no matter what the time of day or night.

Mid-Canterbury GP, Dr Sue Fowlie, says that making your General Practice team your first port of call can save valuable time. “By calling your General Practice team first you can ensure you get the right care from the right service as soon as possible.”

 

At a glance guide

Are you in the Ashburton area and need medical care?

Here are your options:

 

  1. Phone your General Practice Team 24/7

You already know to contact your General Practice team within normal working hours, but did you know when you call your General Practice team after hours you’ll be able to speak with a team that includes nurses, paramedics and health advisors? Someone will answer the phone, even when the practice is closed.

The team will provide health advice, including information about what to do and where to go if you need urgent care. Check out the behind the scenes video that explains how the free after-hours health advice service works.

If you are not enrolled with a General Practice, or are visiting the area, you can call any General Practice number after hours for free advice. It’s a good idea to load their phone number into your phone.

 

  1. Visit the Acute Assessment Unit (AAU), Ashburton Hospital

The eight-bed AAU provides 24-hour medical assistance for urgent accidents, injuries or medical concerns.

When you call your General Practice team a nurse will advise you if it’s appropriate to seek care from the AAU at Ashburton Hospital. If this is the case, the nurse will let AAU know that you are on your way.

When you arrive at the AAU you’ll be assessed by a nurse to identify how urgently you need to be seen by the medical staff (triaging). This ensures people are seen according to their level of need rather than the order they arrive.

During the triage process if it’s deemed that the clinical treatment needed is not urgent and best provided by General Practice, you may be asked to consider a follow-up with your General Practice team the following day.

 

  1. In the event of an emergency – phone 111

If you’re having chest pains, breathing difficulties or you’ve been seriously injured, call 111 and ask for an ambulance.

The St John emergency call handler will assess if an ambulance needs to be sent or whether another course of action is more appropriate. For example, they may advise you to make your own way to the AAU at Ashburton Hospital. If this is the case, St John’s Clinical Control Centre will alert AAU to your arrival.

Ashburton Health Services Manager, Bernice Marra, says the Acute Assessment Unit (AAU) was purpose-built to ensure efficient assessment, stabilisation and short-term care of people with acute conditions.

“While anyone can come directly to the AAU without a referral, you’ll be treated according to your level of need and if your care is best provided by a general practice team, you may be referred to one.”

She added that communities shouldn’t forget the wealth of services offered by local pharmacists, including over-the-counter medication for pain relief, allergies and first aid.

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Useful resources

Work Plan 2020-21

For the Ashburton SLA. Read full CCN work plan.

General Practice finder

Canterbury General practice teams (GPs) listed on a map - CDHB.

Care around the clock

A vidoe explaining how the care around the clock service works. 

Choose well

Find out where to go for health care in Canterbury depending on your illness.